All orders are processed within 1-3 business days (excluding weekends and holidays) of receiving your order confirmation email. When we ship the order, you will receive a specific notification. Rates and estimates for domestic shipments In Italy we offer flat rate shipping of 14.99 EUR in Italy. Estimated shipping times: 2-6 working days. Pickup in store You can avoid shipping costs with free local collection at our stores in Siena and Lucca. After you have placed your order and selected local collection during checkout. When the order is ready, you will receive an email with the relative instructions. When you come to pick up your order, make sure you have the confirmation email with you. International shipments We offer international shipping worldwide (if you order from Canada, North or South America we recommend you visit our dedicated website www.cappelleriabertacchi.ca) Zona: Rest of the world 1United Kingdom Condition Transit time Price Standard Internazionale 4 to 9 business days €57.00 EUR Zona: Rest of the world 2Switzerland Condition Price Standard Internazionale €63.00 EUR Zona: Rest of the world 3China, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan Condition Price Standard Internazionale €115.00 EUR Zona: Rest of the world 4Canada, United States Condition Price Standard Internazionale €72.00 EUR Zona: Unione Europea 1 Austria, Germany Condition Transit time Price Standard Internazionale 4 to 9 business days €24.99 EUR Zona: Unione Europea 2 Belgium, France, Luxembourg, Netherlands, Spain Condition Transit time Price Standard Internazionale 4 to 9 business days €34.99 EUR Zona: Unione Europea 3Bulgaria, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden Condition Transit time Price Standard Internazionale 4 to 9 business days €49.99 EUR Your order may be subject to import duties and taxes (such as VAT), which are applied when the shipment reaches the destination country. Cappelleria Bertacchi is not responsible for these additional charges, which are instead your responsibility as a customer. How can I check the status of an order? When your order is shipped you will receive an email notification which will include a tracking number that you can use to check its status. Tracking information will be available within 48 hours. If you do not receive the order in Italy within 7 days of receiving the shipping confirmation email, contact us on the website or at email@example.com specifying your name and order number and we will carry out the necessary checks.