Shipping
All orders are processed within 1-3 business days (excluding weekends and holidays) of receiving your order confirmation email. When we ship your order, you will receive a notification.
Domestic shipping rates and estimates
In Italy we offer shipping by express courier with a flat rate of €14.99
Estimated shipping times: 2-4 working days.
Pickup in store
You can avoid shipping costs with free local collection at our stores in Siena and Lucca. Once you have placed your order and selected local pickup at checkout. When your order is ready, you will receive an email with the relevant instructions. When you come to collect your order, make sure you have your confirmation email with you.
International shipments
We offer international shipping worldwide (if you order from Canada, North or South America we recommend you visit our dedicated website www.cappelleriabertacchi.ca)
Here are our tables:
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| Area: Rest of the world 1 United Kingdom | |||
| Condition | Transit time | Price | |
| International Standard | 4 to 9 business days | €65.00 EUR | |
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| Area: Rest of the world 2 Switzerland, Norway | |||
| Condition | Price | ||
| International Standard | €64.00 EUR | ||
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| Area: Rest of the world 3 China, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan | |||
| Condition | Price | ||
| International Standard | €125.00 EUR | ||
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| Area: Rest of the world 4 Canada, United States | |||
| Condition | Price | ||
| International Standard | €77.00 EUR | ||
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| Zone: European Union 1 Austria, Germany | |||
| Condition | Transit time | Price | |
| International Standard | 3 to 5 business days | €27 EUR | |
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| Zone: European Union 2 Belgium, France, Luxembourg, Netherlands, Spain | |||
| Condition | Transit time | Price | |
| International Standard | 3 to 5 business days | €41 EUR | |
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| Zone: European Union 3 Bulgaria, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden | |||
| Condition | Transit time | Price | |
| International Standard | 3 to 7 business days | €56 EUR | |
| Area: Australia | |||
| Condition | Transit time | Price | |
| International Standard | 5 to 8 business days | €137 | |
Your order may be subject to import duties and taxes (such as VAT), which are applied when the shipment reaches the destination country. Cappelleria Bertacchi is not responsible for these additional charges, which are your responsibility as a customer.
Transit times are estimated and indicative and refer to the normal performance of the courier's work. Any delays in delivery do not depend on our will and are not attributable to Cappelleria Bertacchi.
How can I check the status of an order?
When your order has shipped you will receive an email notification which will include a tracking number that you can use to check its status. Tracking information will be available within 48 hours.
If you do not receive the order in Italy within 7 days of receiving the shipping confirmation email, contact us on the website or at info@cappelleriabertacchi.com specifying your name and order number and we will carry out the necessary checks.